Emergency services the emergency services program is designed to be the first step in the continuum of assistance to prevent homelessness and enable homeless youth as they move towards independence and stable housing. Emergency services provided by lnfy include street outreach, day shelter, emergency beds and rapid rehousing. Emergency housing lost-n-found youth provides the emergency housing program to meet the immediate housing needs of homeless youths, up to 90 days, or until our case managers locate a stable alternative living arrangement for the client. During the client's time at lost-n-found emergency house, youth have 3 square meals per day, clothing, and the range of services provided through the lnfy youth center. Presently lost-n-found youth maintains two emergency beds which housed 276 individuals in 2019. Outside emergency housing lgbt youth represent thousands of the youth living on the streets in atlanta. Because of limited space in lnfy's housing program it is often necessary to house youth in other facilities until a bed becomes available in the youth house or in a more long-term partner facility depending on available funds, lnfy will pay for up to 1 month of housing at outside shelters while clients work with case management staff to identify more stable housing. Homeless youth services center (youth center) the youth center is first and foremost a safe haven which provides a variety of services including showers, laundry, lunch, dinner, hygiene kits, shelf stable food packs, clothing vouchers, lost id document assistance, public transportation vouchers, mental health counseling, case management services, linkage to healthcare, linkage to mental healthcare, life-skills training, job readiness training, recreational opportunities and access the youth house (for overnight services). During 2019 the youth center provided services to 658 clients total. These clients, of which 152 were new intakes and 365 were returning clients. The youth center allows youth to get off the streets for up to 12 hours per day and take a break from homelessness. Clients can rest, charge their phones, use the restroom, use the internet, have a hot cup of coffee or tea, talk to a staff member. As of December 2, 2019, the youth center was able to open 12 -30 days emergency beds through lidia's house. Outreach the lnfy street outreach team provides services to homeless lgbt youth still living on the street or in unstable housing. The street outreach team conducts outreach to unsheltered homeless youth, to link clients to housing or other necessary services, and provide ongoing support. During street outreach the street outreach team distributes warm coats, blankets and sleeping bags, shelf stable food packs, hygiene kits and information about lnfy youth center. Street outreach volunteers also provide referrals to emergency housing and other supportive services. During 2019 the outreach team made more than 4,500 and distributed 2,781 food packs. 24 hour emergency hotline lnfy operates a volunteer run 24-hour emergency hotline. For most of lnfy's lgbt homeless youth clients the hotline is the first point of contact. Hotline counselors assess and triage youth needs, create referrals to partner organizations, and initiate the programs intake process. During the year 2019 the volunteers answered nearly 10,000 calls. Homelessness prevention/case management lnfy case managers work with clients develop long term independence planning, and referral plans. Case managers are also able to provide rental and utilities assistance to support youth in independent housing. Through the homelessness prevention program lnfy helps clients at-risk of homelessness to maintain their existing housing or transition to new permanent housing. This program is reliant on the availability of funds. During 2019 1244 clients saw case managers at lost-n-found youth.

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